Sign in

Refund and Cancellation policy

Dr Prem and Associates religiously abide by the terms and conditions mentioned on their Standard Terms page. This information can be read as an annex to understand our Refund Policy.

In an unfortunate scenario where the refund of the amount is claimed, Dr Prem and Associates follows the below mentioned process flow for refunds and cancellations:

Consultancy Services:

  • Dr Prem and Associates is a services-based consulting firm and is fully eligible to be compensated against its time, experience, expertise, advisory, consulting and services. Any amount earned in its scope of services is not refundable, which will be in direct unison with terms mentioned in proposals and agreements.
  • Consulting Fee and Management Fee is treated as advance payment and considered as earned against the time and services of the Consultant and his associates.
  • Any third-party payments including but not limited to investment amount, govt. / authority fee, third party payment, attorney fee, vendor payment is out of the scope of responsibility of Dr Prem and Associates and any refund is subject to their independent policy without any prejudice of Dr Prem and Associates.
  • If the client has access to tools provided by Dr Prem and Associates, then any claim for refund won’t be validated.

Public Speaking Fee:

  • The entire speaking fee to hold the event date on Dr Prem and Associates’ calendar has to be paid in full. Dr Prem and Associates will honor all rescheduling, but no refund shall be made. 

Agreements and Proposals:

  • If the agreement or proposal signed or accepted by the client has No Refund expressly mentioned in any of the clauses, Dr Prem and Associates won’t be liable to pay any refunds whatsoever.
  • Dr Prem and Associates’ proposals and/or contracts expressly declare that projects are non-cancelable; however, they may be postponed, delayed, and rescheduled with an Annexure to original proposal or contract based on mutually agreed new terms. So, payments are due as specified, regardless of other issues. 
  • Dr Prem and Associates believe that clients have read and understood all the services mentioned in the package / agreement carefully; and, they have provided their consent to initiate the project only after going through the details. 
  • Dr Prem and Associates undertakes to deliver all services mentioned in the agreement within fair resource utilization.
  • Dr Prem and Associates guarantee the quality of your work, but not the outcomes (most outcomes are subject to variables outside of your direct control).

Paid Advertisements:

  • Dr Prem and Associates spends a huge amount on advertising in leading paid advertising platforms and other platforms apart from normal business fixed and recurring costs. 
  • Dr Prem and Associates pays advertisement cost based on clicks by customers. Such costs are incurred when the client clicks on our website ads. 
  • Even though the client has not submitted his documents and details, costs are incurred and are borne by our company. Thus, to recover such costs, consultancy fees paid by clients are non refundable.
  • No refund will be made for consultancy packages or content orders or any digital / online services. 

Success / Referral Fee:

  • Any success fee, referral fee, commission or repatriation once earned is not refundable.
  • In any particular service request, the refund policy stated and described in its service contract is considered as annex to this refund policy and is enforceable.

Refunds, if any:

  • Only if the agreement, proposal or package mentions a refund, and the client requests in writing to cancel his order within 24 hours from the time of making payment, and the client can establish no access to tools/technology/guidance, Dr Prem and Associates will consider the merits of the case and decide upon the refund. In such cases also, the amount of refund cannot exceed 50.00% of the amount paid by the client. No refund claims will be entertained after 24 hours of making payment. In all cases, any decision on refund taken by Dr Prem and Associates shall be final and binding upon the client.